gtb99's Privacy Policy
Your personal information is completely safe with us. This page clearly explains how your data is collected, used, and protected.
Introduction & Purpose
gtb99 ("we", "us", or "the platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information.
This Policy applies to all gtb99 services, websites, and related digital channels. By using our platform, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us for assistance.
Our goal is to maintain full transparency about your privacy and to keep you informed at all times about how your data is being used.
Information We Collect
gtb99 may collect the following types of personal information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — users must be 21 years of age or older)
- Email address and mobile number
- Account password (stored in encrypted form)
- Documents provided for identity verification (copy of national ID, passport, or driving licence)
- Financial information: bKash, Nagad, Rocket, or bank account details (for the purpose of processing transactions)
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and device model
- Your activity and navigation history on the platform
- Login time, session duration, and betting activity
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received from identity and age verification service providers
- Transaction confirmation data from payment gateway providers
- Risk assessment data received through fraud prevention services
How We Use Your Information
gtb99 uses your personal information for the following legitimate purposes:
3.1 Account Management & Service Delivery
- Completing the account creation and verification process
- Securely processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfer)
- Providing and managing bonuses, rewards, and VIP benefits
- Resolving your requests and complaints
3.2 Security & Compliance
- Preventing fraud, money laundering, and other illegal activities
- Verifying user age and identity (ensuring users are 21+)
- Meeting applicable legal obligations
- Managing responsible gaming policies and detecting harmful behaviour
3.3 Platform Improvement & Communication
- Analysing user behaviour to improve service quality
- Identifying and resolving technical issues
- Sending important account-related notifications
- Sending promotional messages and offers based on your consent
Data Storage & Security
gtb99 treats the protection of your data as its highest priority. We apply industry-standard security measures:
- SSL Encryption: All data transferred between your browser and our servers is encrypted using TLS/SSL technology.
- Data Encryption: Sensitive information such as passwords and financial details is stored using strong hashing and encryption algorithms.
- Access Controls: Your personal information can only be accessed by authorised personnel and is strictly monitored.
- Regular Security Audits: Our systems undergo regular security testing to identify and address vulnerabilities.
- Retention Period: We retain data only for as long as necessary — for the duration an account remains active, and for a defined period afterwards if required by legal obligations.
However, no system can guarantee complete security. If you suspect a security breach, please notify us immediately at [email protected].
Data Disclosure & Third Parties
gtb99 does not sell, rent, or exchange your personal information to third parties. However, in certain circumstances, information may be shared with trusted partners:
5.1 Service Providers
- Payment processors (for bKash, Nagad, Rocket, and bank transfer services) — only the information necessary to complete transactions
- Identity verification and KYC (Know Your Customer) service providers
- Fraud prevention and risk management service providers
- Technology infrastructure and cloud storage service providers
All these partners operate under strict confidentiality agreements and may use your information only for specified purposes.
5.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we always aim to provide the minimum amount of information possible.
5.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance, and the new controller will ensure protection equivalent to this Policy.
Cookie Policy
gtb99 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the functionality of our services.
6.1 Cookies We Use
- Essential Cookies: These are necessary to maintain login sessions, ensure security, and deliver the platform's core functionality. Declining these cookies will prevent the service from working properly.
- Functional Cookies: Used to remember your preferences, language settings, and account customisations.
- Analytics Cookies: Collect anonymous data about platform usage to help us improve our services.
6.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.
Your Rights
As a gtb99 user, you have the following rights regarding your personal information:
- Right of Access: You have the right to know what information we have collected and stored about you.
- Right to Rectification: You can request that any inaccuracies in your information be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted, though this may not be possible where legal obligations exist.
- Right to Object to Processing: You can object to the processing of your information for specific purposes, including requesting that marketing communications be stopped.
- Right to Portability: You can request that the information we hold about you be provided in a structured format.
- Right to Withdraw Consent: You can withdraw any consent given on the basis of consent at any time.
To exercise these rights, email us at [email protected]. We generally respond to your request within 30 days.
Protection of Minors
gtb99's services are intended only for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during registration. If a user registers with false information and this is subsequently proven, the account will be closed immediately and the related information will be deleted. If you suspect that a minor is using our services, please notify us at [email protected].
International Data Transfers
To operate our services, your information may be transferred to and stored outside Bangladesh, where our servers or service providers are located. In such cases, we ensure that:
- Adequate data protection measures are in place in the recipient country.
- Third-party service providers maintain security standards equivalent to our own.
- Relevant contractual safeguards are in place for data transfers.
For more details about international data transfers, contact us at [email protected].
Policy Changes & Updates
gtb99 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
Continued use of the platform after any changes will be taken as your agreement to the updated Policy. The most current version of the Policy will always be available on this page.
Responsible Gaming & Data Use
gtb99 is committed to ensuring responsible gaming. To this end, we analyse data related to your activity so that:
- Unusual or concerning gaming behaviour can be identified.
- You can be offered the option to take a voluntary break if needed.
- Information and support related to responsible gaming can be provided.
This analysis is conducted solely for your protection. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our privacy team will review your matter carefully.
We will review and respond to your request as quickly as possible. Complex matters may require additional time, but we will always keep you updated on the progress.
Ready to Learn More?
Also read our Terms & Conditions and Responsible Gaming policy.